Project Operations Coordinator

Norwalk, CT | Temp to Hire

Post Date: 06/28/2018 Job ID: 1-7399 Industry: Marketing

The Company is the world's leading digital expert in helping clients grow great brands. They deliver the most comprehensive digital solutions in the industry to help advertisers, agencies, and publishers increase their marketing effectiveness.

Project Operation Coordinator

Responsibilities
" Provide superior phone, email, and chat based product support to clients via inbound and outbound activity
" Deliver advanced product support and respond to general customer service inquiries from both internal and external customers
" Escalate technical issues to the proper resources as appropriate
" Maintain client activity database to monitor account activity
" Coordinate mass e-mail invitations as required by clients, including spreadsheet management
" Program online surveys on behalf of clients and internal resources as assigned
" Quality assurance testing and processing of online surveys
" Make recommendations for product, process and policy improvements
" Maintain the highest levels of professionalism at all times, including when interacting with clients and when interacting with your colleagues
" Devote your full time energies to as your sole business endeavor
" Take initiative in your areas of responsibility, treating as if it was your own business-and in many ways, it is

Barbara Corbin
Manager Temporary Division


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