Project Operations Coordinator

Norwalk, CT | Temp to Hire

Post Date: 10/04/2017 Job ID: 1-7161 Industry: Market Research Pay Rate: $20.00

Responsibilities

"              Provide superior phone, email, and chat based product support to clients via inbound and outbound activity

"              Deliver advanced product support and respond to general customer service inquiries from both internal and external customers

"              Escalate technical issues to the proper resources as appropriate

"              Maintain client activity database to monitor account activity

"              Coordinate mass e-mail invitations as required by clients, including spreadsheet management

"              Program online surveys on behalf of clients and internal resources as assigned

"              Quality assurance testing and processing of online surveys

"              Make recommendations for product, process and policy improvements

"              Maintain the highest levels of professionalism at all times, including when interacting with clients and when interacting with your colleagues

"              Devote your full time energies to as your sole business endeavor

"              Take initiative in your areas of responsibility, treating as if it was your own business-and in many ways, it is

 

Barbara Corbin
Manager Temporary Division


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