New Rochelle, NY 10801 | Perm
Responsible for creating a genuine, responsive, informative, and supportive claims service experience for the companies commercial and personal lines clients with a focus on serving same-day delivery and logistics companies.
Primary Responsibilities and Duties:
The duties of the Claims Specialist include, but are not limited to:
" Claims handling from first report to ultimate resolution, including documentation and tracking of the claim process. Duties include advocating for the client, maintaining an active diary, transmittal of documentation and follow-up correspondence to the client and carrier.
" Prompt reporting of new claims, including written acknowledgement of receipt to client and the collection of all documents needed to move forward and properly advocate on client's behalf
" Assist client as needed in assembling and submitting their claim to the carrier
" Keep electronic claims file properly updated and attach documents in accordance with protocols created and set within the department
" Field client questions or concerns and act as mediator with the insurance carrier when necessary
" Provide information/documentation to adjusters and other company personnel as requested
" Provide insured with interim status and final settlement information and monitor their satisfaction
" Review lawsuits submitted by clients prior to filing with carriers
" Handle Account Manager/Producer inquiries and provide loss information when necessary
" Conduct and/or attend client claim reviews as requested by Producer or Account Manager
" Perform other duties/projects as assigned by Claims Practice Leader from time to time
" 2+ yrs. Claims experience, brokerage and commercial auto claim experience strongly preferred
" Valid P&C Broker's license preferred
" Excellent verbal and written communication skills; exceptional interpersonal communication skills
" Agency management system knowledge required: Applied Epic, AMS 360/Work Smart preferred
" Proficient computer skills, in particular Microsoft Office suite
" Ability to multi-task and maintain organization in a fast paced, changing environment
" Possess the ability to provide superior customer service
" Possess excellent client advocacy and negotiation skills
" Ability to work independently with minimal direction in a professional and assertive manner
" Exceptional organizational and time-management skills
Physical Demands and Work Environment
" The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to regularly sit, hear, and reach with hands and arms. The employee is occasionally required to stand, walk and stop. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
" The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Occasional travel may be required.